Restaurant Employee Survey

RESTAURANT EMPLOYEE SURVEY

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Restaurant Employee Survey (English)

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How confident are you that the employees in your restaurant are happy and are going to stay with you for a long-term basis? One way to find out is through conducting surveys to employees on a regular basis. These surveys can help in providing a [SPECIFY THE USAGE OF EMPLOYEE SURVEY] and [SPECIFY OTHER MAJOR USAGE OF EMPLOYEE SURVEY] about the employees’ perspectives that might not be identified by every employer, even in company’s general meetings.

Here are the reasons to conduct an employee survey:

[SPECIFY THE REASON IN CONDUCTING A SURVEY];

[SPECIFY ADDITIONAL REASONS IN CONDUCTING AN EMPLOYEE SURVEY].

Applicability: This Employee Survey is applicable to [SPECIFY TO WHOM THE EMPLOYEE SURVEY IS APPLICABLE]. [SPECIFY WHEN THE EMPLOYEE SURVEY IS APPLICABLE].

Instructions: Below is an Employee Survey for [SPECIFY THE NAME OF THE RESTAURANT]. Put a checkmark (✔) on the left box should you agree to the subject matter. On the other hand, put a wrong mark (✘) should you disagree to the subject matter. To ensure anonymity, mail to [SPECIFY WHERE TO MAIL] your completed survey. Upon receipt of the employee survey, the [SPECIFY] and [SPECIFY] of the employee will be added to the [SPECIFY] and [SPECIFY] deemed provided by the employee’s fellow workers and the same shall be summarized as a group. Should you have any questions and comments, contact [SPECIFY WHO TO CONTACT]. 

How do you feel about each of the matters below?

RESTAURANT’S ADAPTABILITY

✔ ✘

◻ ◻ The restaurant management is able to rapidly adjust to the new situations 

◻ ◻ The managers in the restaurant encourages the employees to adjust to the 

changing situations through creativity and innovation.  

◻ ◻ The department in which the employee is assigned to is effective in adjusting 

changes.

◻ ◻ The department is open to do things in a whole new way. 

FEEDBACK

✔ ✘

◻ ◻ Received useful and constructive feedback from the manager.

◻ ◻ Received praise and recognition.

◻ ◻ Evaluation for employee performance are appropriate and fair.

◻ ◻ Received feedback helpful in improving one’s performance.

◻ ◻ Opportunity to participate in goal setting process.

◻ ◻ Given adequate feedback about my performance.

TEAMWORK

✔ ✘

◻ ◻ Teamwork is encouraged and practiced in the restaurant organization.

◻ ◻ The strong spirit and feeling of cooperation and teamwork is apparent in the 

restaurant.

◻ ◻ The restaurant implements procedures that help the employees work as a team.

◻ ◻ Employees work together to share ideas and resolve issues

◻ ◻ Conflicts are handled appropriately within the team.

◻ ◻ Our team is committed to successful completion of goals

◻ ◻ Managers encourage others to work as a team.

◻ ◻ Team members are working towards a common goal

◻ ◻ Other team members will help an employee if the same needed help

◻ ◻ Our team recognizes individual contributions

QUALITY AND CUSTOMER FOCUS

✔ ✘

◻ ◻ The top priority of the restaurant organization is to attend the needs and wants 

of every customer.

◻ ◻ Employees are held accountable for the quality of work they produce.

◻ ◻ The restaurant organization maintain high standards of quality.

◻ ◻ The restaurant organization is extremely focused on attending the needs of the

customers.

◻ ◻ The quality of products and services are very much important to the restaurant 

organization.

MISSION AND PURPOSE

✔ ✘

◻ ◻ The employee understands the organization’s strategic goals.

◻ ◻ The employee is familiar with the strategic goals of the restaurant organization.

◻ ◻ The employee have good understanding of the restaurant organization’s mission,

 goals and vision.

◻ ◻ The employee understands that his/her job is important in accomplishing the

mission of the restaurant organization.

◻ ◻ The supervisor of the employee provides up to date information with regard to 

the goals and mission of the restaurant organization.

◻ ◻ By doing the job well, personal satisfaction is attained by the employee.

PAY AND BENEFITS

✔ ✘

◻ ◻ The employee is paid fairly for the work done.

◻ ◻ Satisfied with the benefit package.

◻ ◻ The benefits are comparable to those offered by other organizations.

◻ ◻ Understands the benefit plan.

◻ ◻ The benefits offered by the restaurant meet the needs of the employee.

◻ ◻ The benefits deemed provided to the employee meets the security needed for

himself/herself and his/her family.

◻ ◻ The benefits department provides accurate and helpful information.

◻ ◻ Salary is competitive with the similar jobs elsewhere.

◻ ◻ Satisfied with the process used to determine annual raises.

◻ ◻ Satisfied with the career progression at the restaurant. 

◻ ◻ The restaurant pay policy helps to attract and retain employees who are high

performing.

◻ ◻ The supervisor tries to make sure that employees are fairly compensated. 

PERSONAL EXPRESSION/DIVERSITY

✔ ✘

◻ ◻ Ideas and opinions of the employee count at work.

◻ ◻ The people who challenge the status quo are valued.

◻ ◻ The restaurant organization works to attract, develop, and retain people with

diverse backgrounds. 

◻ ◻ The employee in good faith can disagree with the supervisor without fear of

getting in trouble.

◻ ◻ People with distinct and unique ideas are valued in this organization.

◻ ◻ Comfortable in sharing opinions at the workplace.

COMMUNICATION

✔ ✘

◻ ◻ The manager shares information effectively to the employees.

◻ ◻ Knowledge and information are shared openly within the organization.

◻ ◻ The management communicates well with the rest of the organization.

◻ ◻  Communication is encouraged in the restaurant organization.

◻ ◻ Employees at the restaurant regularly share and exchange ideas.

◻ ◻ The restaurant management does an excellent job communicating changes or 

decisions that affect employees.

◻ ◻ There are no barriers to open and efficient communication 

◻ ◻ Meetings are usually chaired by competent and articulate individuals who can 

effectively communicate ideas and information.

RESPECT FOR EMPLOYEES

✔ ✘

◻ ◻ The talent of the employee is valued at work.

◻ ◻ The manager treats the employee with respect.

◻ ◻ The co workers care about the employee as a person.

◻ ◻ The restaurant organization gives utmost respect to its employees.

◻ ◻ Talents and contributions shared to the restaurant organization are valued.

◻ ◻ The manager listens to what the employee is saying.

RESPECT FOR MANAGEMENT

✔ ✘

◻ ◻ The employee respects the senior leaders of the restaurant organization.

◻ ◻ The employee is satisfied with the manager.

◻ ◻ The manager is a competent professional.

◻ ◻ Senior managers demonstrate strong sense of leadership skills.

◻ ◻ The leaders in the restaurant organization know what they are doing.

WORKPLACE AND RESOURCE

✔ ✘

◻ ◻ The workplace is safe.

◻ ◻ There are adequate resources needed to do the job well.

◻ ◻ Workplace is well maintained.

◻ ◻ Necessary information systems are in place and accessible to the employee to

get the job done.

◻ ◻ The employee have all the information needed to do the job effectively.

◻ ◻ The workplace is a physically comfortable place to work.

OPPORTUNITIES FOR GROWTH

✔ ✘

◻ ◻ The employee had a mentor at work.

◻ ◻ The employee had adequate opportunities for professional growth in the

restaurant organization.

◻ ◻ The work is challenging.

◻ ◻ The work is rewarding.

◻ ◻ The work is stimulating.

◻ ◻ Trainings are given to the employees to do the job well.

◻ ◻ The manager supports and encourages the development of every employee.

◻ ◻ The manager is actively interested in the employee’s professional advancement

and development.

◻ ◻ The manager evaluates the work performance of an employee on a regular 

basis.

◻ ◻ The employee is encouraged to learn from mistakes.

TRAININGS

✔ ✘

◻ ◻ The manager assists employees to identify trainings and developments needed.

◻ ◻ The management supports the effort of an employee in seeking relevant job 

trainings.

◻ ◻ The restaurant provides a variety of training opportunities for employees.

◻ ◻ The restaurant supports efforts by employees to obtain training or new skills.

◻ ◻ The restaurant offers trainings needed by employees to help in their job.

◻ ◻ The restaurant invests in employees through training and development.

◻ ◻ The employee is allowed to take initiative to assess skills and seek appropriate

trainings.

FAIRNESS

✔ ✘

◻ ◻ Everybody is treated fairly in this restaurant organization.

◻ ◻ Special treatment towards employee is not an issue in promotions or raises.

◻ ◻ The manager treats all his/her employees fairly.

◻ ◻ The restaurant organization’s policies for promotion and advancement always

fair.

◻ ◻ The manager is always consistent when administering policies concerning

employees.

◻ ◻ Job promotions are awarded fairly without bias. 

WORK/LIFE BALANCE

✔ ✘

◻ ◻ The job of the employee does not cause unreasonable amounts of stress in

his/her life.

◻ ◻ The pace of the work in the organization enables the employee to do a good job.

◻ ◻ The environment of this restaurant organization supports a balance between

work and personal life.

◻ ◻ The employee is able to satisfy both his/her job and family responsibilities.

◻ ◻ The employee is not forced to choose between job and family obligations.

◻ ◻ The manager understands the importance of maintaining a balance between

work and personal life.

◻ ◻ The restaurant organization has reasonable expectations of its employees.

◻ ◻ The employee is satisfied in working with the restaurant.

◻ ◻ The job gives the employee the opportunity to learn.

CUSTOMER SERVICE

✔ ✘

◻ ◻ The restaurant focuses on providing excellent customer service.

◻ ◻ The corporate culture emphasizes customer service.

◻ ◻ The employee receives the support needed to provide excellent customer 

service.

◻ ◻ The employee receives good feedback from the customers.

◻ ◻ Customers are treated with courtesy and respect.

◻ ◻ Service is responsive and meets the needs of customers.

◻ ◻ The restaurant strive for customers to obtain a positive and memorable 

experience.

◻ ◻ Training is offered to improve customer relations.

◻ ◻ The training received by the employee reinforces customer service.

As an employee, what I like about working for the restaurant is..

[SPECIFY THE EMPLOYEE’S REASON]

As an employee, the things the restaurant must do in order to make a better workplace are..

[SPECIFY SUGGESTIONS FROM THE EMPLOYEE]

As an employee, what I like about working in my department is…

[SPECIFY WHAT THE EMPLOYEE LIKE IN WORKING WITH HIS/HER DEPARTMENT]

As an employee, the things the department must do in order to make a better workplace are…

[SPECIFY WHAT THE DEPARTMENT MUST DO]

What is your current position in the restaurant?

[SPECIFY THE JOB POSITION]

In which department do you work?

[SPECIFY WHICH DEPARTMENT YOU ARE WITH]

How many years have you been with the restaurant?

[SPECIFY DURATION OF SERVICE IN THE RESTAURANT]

What is your primary work location?

[SPECIFY ADDRESS OR BRANCH OF THE RESTAURANT]

What is your age?

[SPECIFY EMPLOYEE’S AGE]

What is your gender?

[SPECIFY EMPLOYEE’S GENDER]

THANK YOU FOR YOUR PARTICIPATION!