Download Word Document In English. (Rs.40/-) CUSTOMER EXPECTATIONS  SURVEY Many of the challenges faced in the business sector especially in restaurants are due to the differing expectations of the consumers. The purpose of this questionnaire is to stimulate discussion about differences in expectations. Through this, we could better our services by taking into consideration the expectations that you will share to us.  I. CUSTOMER INFORMATION By providing us some personal information, it is much easier for us to build rapport and to serve you with a much more personal touch. 1. How old are you? 2. What are your favourite colours? 3. What kind of restaurant do you like? 4. What type of restaurants have you been to? 5. Which do you prefer? ☐ Eating at home? ☐ Eating outside? 6. How often do you eat at fast food chains? 7. What do you like to order at your favourite restaurant? 8. What type of cuisine do you like most? II. HUMAN ELEMENT Relationships are very important to customers. Customers tend to have an ongoing, personalized relationship with the people from the restaurant industry. And because of this, we truly value your opinion to further our relationship. Tell us if you agree or disagree on the following list below. Kindly tick the number that corresponds to your response to the statement. LEGEND: 1. Be greeted by the minute you walk at the door of the restaurant. 2. Respects the customers and uses respectable titles such as Ma’am, Sir, and the like. 3. Responsive to customers, knowledgeable and attentive servers. 4. The warmth and ambiance of the place. 5. Restaurant’s involvement regarding social and environmental responsibility. 6. Servers proper etiquette upon serving dishes. 7. Providing excellent service to the customers. 8. Time is important and so there must be speed of service. 9. Digital interaction with the customers (emails, Facebook, and the like). 10. Conducts business in humane and caring way. 11. Employers should treat employees with respect. 12. Level of customer service meets the current customers’ needs. 13. The service is appropriate for the level of purchase of the customer. III. TECHNICAL ELEMENTS  Customers wanted sufficiency. Sufficiency is the service which is acceptable to the customer.   Rate the following based on the importance of each item to you: LEGEND: 1. The appeal of the product or food. 2. The suitability and cost of service styles. 3. The price is in accord to the environment of the customer and can be afforded by everyone. 4. The novelty of the product or food. 5. Effective advertising.   6. Quality of food should have a standard level. 7. Availability of more healthy options on the menu. 8. Incorporate exotic spices in the dishes. 9. Small things that make big impressions such as compliments in a cup or a unique teapot. IV. MISCELLANEOUS QUESTIONS What do you think is the common error committed by any business establishment that lessens customer satisfaction? What suggestions do you have in mind to overcome or prevent these errors? Do you have any other comments, questions or feedback?

POST TRAINING SURVEY For: [SPECIFY THE DEPARTMENT OR TEAM NAME] Name: Position: Training: Location of Training: Trainer: Instructions: Please give answers or comments in writing. What impressed me during the training is/are: What interested me the most is/are? What facilitated my training was: The things I have learned during this training are: The topic/s that I was not able to understand or had a hard time understanding is/are the following: My comments on the training are: My comments on the location of the training are: My comments on the trainer are: My recommendation for the training is: Instructions: Indicate your answer on a scale from 1 to 5: 5- Strongly Agree 4- Agree 3- Neutral 2- Disagree 1- Strongly Disagree 1 The participants were given copies of the training module. ◻ 1 ◻ 2 ◻ 3 ◻ 4 ◻ 5 2 The trainer clearly explained the purpose of the training. ◻ 1 ◻ 2 ◻ 3 ◻ 4 ◻ 5 3 The trainer explained the objectives of the training. ◻ 1 ◻ 2 ◻ 3 ◻ 4 ◻ 5 4 The topics of the training were relevant to our work. ◻ 1 ◻ 2 ◻ 3 ◻ 4 ◻ 5 5 The topics of the training were clearly organized. ◻ 1 ◻ 2 ◻ 3 ◻ 4 ◻ 5 6 The trainer was well-prepared for the topics of the training. ◻ 1 ◻ 2 ◻ 3 ◻ 4 ◻ 5 7 The training’s purpose was achieved. ◻ 1 ◻ 2 ◻ 3 ◻ 4 ◻ 5 8 The objectives of the training were met. ◻ 1 ◻ 2 ◻ 3 ◻ 4 ◻ 5 9 The time that was allocated for the training was adequate. ◻ 1 ◻ 2 ◻ 3 ◻ 4 ◻ 5 10 The location and its facilities were comfortable and of great use to the participants. ◻ 1 ◻ 2 ◻ 3 ◻ 4 ◻ 5 Thank you for the feedback! Download Word Document In English. (Rs.20/-)

Summons to Appear in Person.(O.5, R.3.) To, WHEREAS ..............[Name, description and place of residence.]has instituted a suit against you for..............you are hereby summoned to appear in this Court in person on the ...........day of .........19..........., at .........o'clock in the noon, to answer the claim; and you are directed to produce on that day all the documents upon which you intend to rely in support of your defence. Take notice that, in default of your appearance on the day before mentioned, the suit will be heard and determined in your absence. GIVEN under my hand and the seal of the Court, this ............day of .......19........... Judge. Download Word Document In English. (Rs.15/-) Download PDF Document In Hindi. (Rs.15/-) Download PDF Document In Marathi. (Rs.15/-)

Security for Appearance of a Defendant Arrested before Judgment (O 38, R.2.) (Title) WHEREAS at the instance of........., the plaintiff in the above suit.............., the defendant, has been arrested and brought before the Court; And whereas on the failure of the said defendant to show cause why he should not furnish security for his appearance, the Court has ordered him to furnish such security: Therefore I.......... have voluntarily become surety and do hereby bind myself, my heirs and executors, to the said Court, that the said defendant shall appear at any time when called upon while the suit is pending and until satisfaction of any decree that may be passed against him in the said suit; and in default of such appearance I bind myself, my heirs and executors, to pay to the said Court, at its order, any sum of money that may be adjudged against the said defendant in the said suit. Witness my hand at this.............. day........ 19 of......... (Signed.) Witnesses. 1.       2.       Download Word Document In English. (Rs.15/-) Download PDF Document In Marathi. (Rs.15/-)

[INSERT COMPANY NAME] [INSERT COMPLETE LOCATION OF THE COMPANY] [INSERT COMPLETE CONTACT DETAILS OF THE COMPANY] [INSERT THE COMPANY’S WEBSITE] [INSERT COMPANY NAME]   MEETING SURVEY [INSERT RECIPIENT NAME] [INSERT JOB TITLE/POSITION] [INSERT ADDRESS OF RECIPIENT] [INSERT DATE] Dear [INSERT SALUTATION] : We belong to the same company. We are from the [INSERT DEPARTMENT]  department, tasked to perform this meeting survey related to the last [INSERT DATE OF MEETING]  meeting. We are writing because we wish for you to become one of our participants in this survey. The survey will greatly help the company make improvements and adjustments to future meetings. There are some parts of the survey that are optional, you can leave those fields blank, but for the rest, we request that you complete all survey questions as they are essential to our study. If you do have questions, you may drop by our office located at [INSERT COMPLETE LOCATION OF THE DEPARTMENT] , and look for [INSERT NAME OF PERSON] . You may also contact [INSERT CONTACT NUMBER] . We hope to get your favorable response very soon! All the best, [INSERT SIGNATURE OF PERSON] [INSERT PERSON’S NAME] [INSERT JOB TITLE/POSITION] MEETING SURVEY Participants are encouraged to answer all survey questions. Thank you for your cooperation. Name of Participant: Address: Age: Date: Contact Number: Did the meeting start on time? Did the meeting follow the agenda that was laid out? From a scale of 1-10, 1 being the lowest and 10 being the highest, how would you rate the entire flow of the meeting? Were the participants of the meeting able to raise all of their concerns or issues? Was the speaker of the meeting able to acknowledge and recognize the concerns and issues raised? Were the topics raised during the meeting explained thoroughly? Was there an open forum in the meeting? Was the information shared in the meeting essential? Do you have any information or additional topics that were not shared during the meeting? What are your observations during the meeting? Do you have any suggestion or other comments about the meeting? What do you wish to improve in the meeting? Download Word Document In English. (Rs.30/-)

Employee Engagement Survey [Company Logo] [Company Name] [Company Address] Date: [DD/MM/YYYY] Name: [XYZ] Position: [Sales Representative] Department: [Sales & Marketing] The purpose of this survey questionnaire is to determine your level of engagement working for our company. Please respond to each question truthfully. Your responses will not be held against you. The results of this survey will help the company in improving its employee retention procedures. Place a check mark ( ✓)  on the space corresponding to your desired response. Questions:  How would you rate the performance of your superiors and your manager? Very Satisfactory Satisfactory Average Unsatisfactory Very Unsatisfactory  Do your superiors and colleagues treat you with respect and professionalism?  Always Sometimes Rarely Never Does going to work every day make you enthusiastic?  Always Sometimes Rarely Never Are you comfortable with your daily workloads and responsibilities?  Yes No Are you satisfied with your monthly salary, incentives, and benefits? Very Satisfied Satisfied Unsatisfied Very Unsatisfied Do you believe that the company can help your career growth? Yes Maybe No How are you currently finding the process of the company’s operations?  Very Satisfactory Satisfactory Average Unsatisfactory Very Unsatisfactory  Based on your observations, how would you evaluate the camaraderie of every member of the company, from subordinates, middle management, and top management?  Very Excellent Excellent Average Bad Do you see yourself still working for the company in the future? Yes Undecided No   If your response to the previous question is “Yes,” please indicate how long you see yourself still working in the company?  One Year Three Years Five Years Other Pls. Specify_____________ In your entire stint in the company so far, how would you rate your experience working here? Very Satisfied Satisfied Unsatisfied Very Unsatisfied [Add other Employee Engagement Survey questions]   [Add Response] [Add Response] [Add Response] Other Comments & Suggestions: Thank you for answering this survey questionnaire promptly and truthfully. Your responses in this form will be treated as confidential and will not be disclosed to any personnel outside of the human resources department.  _________________________         Employee’s Signature Download Word Document In English. (Rs.40/-)

[COMPANY LOGO] [COMPANY NAME] [COMPANY ADDRESS] [CITY/STATE] [ZIP CODE] [PHONE/FAX] [EMAIL ADDRESS] Management Performance Survey Directions: Evaluate the performance of the management by using the scales below. Check the box which you think is best.  DESCRIPTION STRONGLY DISAGREE DISAGREE UNDECIDED AGREE STRONGLY AGREE A. Manager 1. The manager displays favoritism. 2. The manager displays leadership. 3. The manager is approachable and friendly. 4. The manager provides security towards his/her employees. 5. The manager ensures that each employee is provided with company benefits. 6. [Insert your description here] 7. [Insert your description here] 8. [Insert your description here] 9. [Insert your description here] 10. [Insert your description here] B. Administration 1. The administrative staff are friendly and approachable.  2. The administrative staff responds immediately to any concerns. 3. The administrative staff are doing their job. 4. [Insert your description here] 5. [Insert your description here] 6. [Insert your description here] 7. [Insert your description here] C. Human Resource Department 1. The HR Manager is friendly and approachable. 2. The HR Manager provides updates regarding the employment status. 3. The HR Manager provides updates regarding any company events.  4. [Insert your description here] 5. [Insert your description here] 6. [Insert your description here] D. Management 1. The company values its employees. 2. The company provides benefits towards its employees. 3. The company provides life, medical, health, family, death, and life insurance. 4. The company provides overtime, holiday, and night differential pay. 5. The company has a future. 6. The company respects different cultures, traditions, race, and religion. 7. The company system is well-organized.  8. The company provides team buildings, outings, and sports fest. 9. The company is very strict in punishing those who violate the policies. 10. The company is strict with the policy. 11. The company complies with government requirements.  12. [Insert your description here] 13. [Insert your description here] 14. [Insert your description here] Download Word Document In English. (Rs.30/-)

On an Agreement of Indemnity (Title) A.B., the above-named plaintiff states as follows:- On the ........day of .........19......, the plaintiff and defendant, being partners in trade under the style of A.B. and C.D., dissolved the partnership, and mutually agreed that the defendant should take and keep all the partnership property, pay all debts of the firm and indemnify the plaintiff against al claims that might be made upon him on account of any indebtedness of the firm. The plaintiff duly performed all the conditions of the agreement on his part. On the ............day of.......... 19........., [a judgment was recovered against the plaintiff and defendant by E.F., in the High Court of judicature at...................., upon a debt due from the firm to E.F., and on the .............day of.......... 19............, ] the plaintiff paid .............rupees [in satisfaction of the same]. The defendant has not paid the same to the plaintiff. [As in paras.4 and 5 of Form No.1, and Relief claimed.] Download Word Document In English. (Rs.15/-) Download PDF Document In Marathi. (Rs.15/-)

Administration by Creditor on Behalf of Himself and all Other Creditors A.B., the above-named plaintiff, states as follows:- 1.     E.F., late of............, was at the time of his death, and his estate still is, indebted to the plaintiff in the sum of ............[ here insert nature of debt and security, if any ] 2.     E.F., died on or about the ..........day of .............by his last will, dated the .........day of .............he appointed C.D. his executor [or devised his estate in trust, etc., or died intestate, as the case may be]. 3.     The will was proved by C.D.[ or letters of administration were granted, etc.]. 4.     The defendant has possessed himself of the movable [and immovable, or the proceeds of the immovable] property of E.F., and has not paid the plaintiff his debt. 5.     That appeal was to be filed by _________. 6.     That deponent was unwell on ___________ and was under the treatment of Dr. X. who advised 7.     The plaintiff claims that an account may be taken of the movable [and immovable] property of E.F., deceased, and that the same may be administered under the decree of the court. Download Word Document In English. (Rs.15/-) Download PDF Document In Marathi. (Rs.15/-)

Security Bond to be given During the Pendency of Appeal. (O.41, R.6.) (Title) To THIS security bond on stay of execution of decree executed by witnessed:-- That, the plaintiff in Suit No............. of ........19............ Having sued, the defendant, in this Court and a decree having been passed on the .........day of......... 19..... in favour of the plaintiff and the defendant having preferred an appeal from the said decree in the Court, the said appeal is still pending. Now the plaintiff decree-holder has applied for execution of the said decree and has been called upon to furnish security. Accordingly I, of my own free will, stand security to the extent of Rs..........., mortgaging the properties specified in the schedule hereunto annexed, and covenant that if the decree of the first Court be reversed or varied by the Appellate Court, the plaintiff shall restore any property \which may be or has been taken in execution of the said decree and shall duly act in accordance with the decree of the Appellate Court and shall pay whatever may be payable by him there under, and if he should fail therein then any amount so payable shall be realized from the properties hereby mortgaged, and if the proceeds of the sale of the said properties are insufficient to pay the amount due, I and my legal representatives will be personally liable to pay the balance. To this effect I, execute this security bond this...........day of .......19.... Schedule (Signed.) Witnessed by 1. 2. Download Word Document In English. (Rs.15/-) Download Word Document In Marathi. (Rs.15/-)

Order of Attachment of Negotiable Instrument (O.21, R.51.) (Title) To The Bailiff of the Court. WHEREAS an order has been passed by this Court on the ............day of ............19, for the attachment of................; you are hereby directed to seize the said and bring the same into Court. GIVEN under my hand and the seal of the Court, this day.............day of ............19 JUDGE. Download Word Document In English. (Rs.15/-) Download PDF Document In Marathi. (Rs.15/-)

Defence to Suit for Redemption 1.     The plaintiff's right to redeem is barred by article .........of the second schedule to the {See now the Indian Limitation Act, 1908 (9 of 1908).} Indian Limitation Act, 1877 (15 of 1877). 2.     The plaintiff transferred all interest in the property to A.B. 3.     The defendant, by a document dated the ............day of ..........................transferred all his interest in the mortgage-debt and property comprised in the mortgage to AB 4.     The defendant never took possession of the mortgaged property, or received the rents thereof. (If the defendant admits possession for a time only, he should state the time and deny possession beyond what he admits.) Download Word Document In English. (Rs.5/-) Download PDF Document In Marathi. (Rs.5/-)